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Frequently Asked Questions


Enrollment Questions
What is Mid-Valley Medical Group's Patient Portal?
Is there a fee to use the Patient Portal?
How do I sign up?
Who do I contact if I have further questions?

Your Medical Record
When can I see my test results in the Patient Portal?
Why are certain test results not shared electronically via the Patient Portal?
If some of my health information on the Patient Portal is not correct, what should I do?
Can I send a message to my doctor or nurse?
Can I view a family member's health record in the Patient Portal?

After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new Patient Portal PIN as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., address, e-mail or password)?

Technical Questions
How is the Patient Portal secure?
What is your Privacy Policy?
What do I need to use the Patient Portal?
My PIN code does not work, what should I do?



What is Mid-Valley Medical Group’s Patient Portal?

The Patient Portal is an online tool that goes a step beyond simply displaying information by helping you manage your healthcare easily and securely. With the Patient Portal you have access to:
  • Patient Health Summary
  • Allergies
  • Laboratory Results
  • Medication List
  • Immunizations
  • Demographic Information
  • Visit History
  • Vital Signs
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Is there a fee to use the Patient Portal?
The Patient Portal is a free service for our patients.
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How do I sign up?

Patients who wish to participate will be issued a Patient Portal PIN letter during their clinic visit. This letter outlines how to activate your account and log on to the Patient Portal. If you were not issued a PIN letter, you may call Mid-Valley Medical Group to get one or ask to sign up during your next office visit.
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Who do I contact if I have further questions?

Please contact Mid-Valley Medical Group if you have further questions, 509-826-1600
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When can I see my test results in the Patient Portal?

Test results may be published upon request after the provider has reviewed the results. In an effort to provide personalized care, providers request that test results not be published to the Patient Portal in some cases, until they are able to make contact with the patient.
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Why are certain test results not shared electronically via the Patient Portal?

Your provider is able to determine which types of test results are able to be accessed through the Patient Portal. Further, tests of a very sensitive nature are not released to the Patient Portal.
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If some of my health information on the Patient Portal is not correct, what should I do?

Your Patient Portal information comes directly from your electronic medical record at Mid-Valley Medical Group. Ask your provider or nurse to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.
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Can I send a message to my doctor or nurse?

At this time we do not have secure messaging with your provider available. If you have a question for your provider, please call Mid-Valley Medical Group and ask to speak with their nurse.
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Can I view a family member’s health record in the Patient Portal?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal Patient Portal account, and then connect to information regarding their family member. This feature is still in development, more information will be available soon.
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I forgot my password. What should I do?

You may click the "Forgot password" link on the sign-in page to reset your password online. You may also contact Mid-Valley Medical Group to request a new, secure password.
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Can you send me a new Patient Portal PIN as I have lost it, let it expire or did not receive it?

Contact us at Mid-Valley Medical Group and after we verify your information, a new PIN will be sent via U.S. Postal Mail. You may also pick up a new PIN in person. Privacy issues prevent us from e-mailing a new activation code to you.
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Where can I update my personal information (e.g., address, e-mail or password)?

Log into the Patient Portal and in the upper right is a link to edit the account information.
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How is the Patient Portal secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password.
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What is your Privacy Policy?

The Patient Portal is operated by Mid-Valley Medical Group and is fully compliant with federal and state laws pertaining to privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by Mid-Valley Medical Group.
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What do I need to use the Patient Portal?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).
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My PIN code does not work, what should I do?
For your security, your PIN code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, call Mid-Valley Medical Group at 509-826-1600.
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